FAQs

Location

What are the departure and arrival locations?

BOS Route: Our member coaches depart from Dorchester, near one of our favorite neighborhood gay bars: dbar (1236 Dorchester Ave, Boston, MA). Grab a drink at dbar before you go and meet other Ptown travelers. The drag hosts will direct you to the bus stop 10 min prior to departure. (Don't forget to tip your amazing bartenders!)
NYC Route: Our member coaches depart from 8th Ave near the corner of W 50th St in Midtown (outside of Carnegie Diner, close to Hell's Kitchen and Times Square), a convenient city center location in Manhattan with access from the CE/123 subway. Line up no more than 15min prior to departure, close to the buildings and out of the way of other pedestrians to wait for your coach's arrival. Your coach will be marked as "The Queen Line" and your driver will assist you will loading at time of departure. The drag hosts will board in Providence, RI (not in NYC).
We arrive in the heart of Provincetown in the proximity of the MacMillan Pier at the bus pick-up and drop-off location on Ryder St Ext. (parallel to Commercial St), ensuring seamless travel.

Travel Time

How long does the journey take?

The average travel time from NYC is approx. 6 hours, and approx. 2.5hrs from Boston depending on traffic and weather conditions. Travel and arrival times will vary due to traffic conditions during peak season and may be longer.

Member Cards

Do I need a member card?

A physical member card with your profile photo is used for ID purposes when riding the Queen Line, receiving various member perks, and at member events. This is both for the convenience and safety of all members. Please notify us of any lost or stolen cards. A government issued ID along with your member number can also be used for identification. A fee of $5 is charged for the replacement of a member card.

Amenities

What amenities are available onboard?

Our coaches feature premium leather seats, ample legroom, an onboard bathroom, complimentary snacks, and nonalcoholic beverages for your comfort and convenience.

Pets

Can I bring my pet?

Registered service animals are welcome onboard. Unfortunately, we cannot accommodate non-service pets at this time.

Luggage

How many bags can I bring on the Queen Line?

Each member is allowed two large checked bags and one carry-on bag (maximum 25 lbs, 16x12x7 inches). Additional luggage will incur an added fee of $10 per bag.

Wifi

Does the Queen Line provide wifi?

Yes, complimentary Wi-Fi is provided so you can stay connected throughout your journey.

Reservations

How do I reserve a member ride?

2 member ride privileges between your chapter city and Provincetown, MA are included with your membership purchase. Member rides can be reserved directly through your membership portal via our website, or by contacting our customer service team.

Changes & Cancellations

What is your change/cancellation policy?

Cancellations of any memberships must be made within 24 hours of signup to receive a full refund to the original form of payment.
Cancellations made after 24 hours of signup are non-refundable.
Changes to a future member ride date/time may be made up to 24 hours prior to departure. Itinerary changes not allowed within 24 hours of departure.
Any cancellations made within 24 hours of departure will result in loss of ride credit.
No-shows will be considered a cancellation and also result in loss of member ride credit.

Children

Are children allowed onboard?

To ensure a calm and luxurious travel environment, our service is exclusively available to passengers aged 21 and older.

Accessibility

Is the service accessible for passengers with disabilities?

We are committed to accessibility and have accommodations available for passengers with disabilities. Please notify us at least 48 hours in advance of your departure so we can assist you.

Food & Beverages

Are food and drinks allowed onboard?

Passengers may bring food and drinks onboard; however, hot or strong-smelling items are not allowed. Complimentary snacks and non-alcoholic beverages are provided.

Smoking & Rest Stop

Can I smoke or vape?

Smoking and vaping are strictly prohibited onboard. A 15-minute stretch break will be provided approx. halfway between NYC and Provincetown. There is no rest stop on the Boston–Provincetown route due to the shorter distance.

Delays

What happens if the bus is delayed?

We strive to keep our schedule as punctual as possible. In the event of a delay, our team will notify you promptly with updates via email or text.

Seating

Can I select my seat?

No, seat selection is open and is first come, first serve. If you are traveling in a group of 6 or more and would like to be seated together, please notify our team and we will do our best to accommodate your group needs.

Charters

Can I reserve the entire coach for me and my friends or special event?

Yes, our coaches are also available for private member charters. Only members are allowed to reserve a coach for charter. Please reach out to us for more details and pricing.

Payment

How can I pay for my membership?

We accept major credit cards, debit cards, and online payment platforms for memberships. Payments must be made in advance of any Queen Line travel departure times.

Proof of Purchase

Do I need to print my Queen Line travel reservation?

No, an electronic ride confirmation displayed on your smartphone or electronic device is sufficient. Reservations will be sent to the email provided on your membership profile.

Feedback

Let us know how we're doing!

We value your feedback! Please email us at info@queenlinecoaches.com or fill out the contact form on our website.

Additional Reservation Terms

Can the Queen Line change or cancel my reservation and/or seat assignment?

The Queen Line reserves the right to modify, reschedule, delay, or cancel any trip at any time, for any reason, including but not limited to weather conditions, mechanical issues, operational needs, low ridership, or unforeseen circumstances.

In the rare event that a trip is canceled or rescheduled by the Club, affected members will be entitled to a partial membership refund equal to the membership cost divided by number of allotted trips or may choose to transfer their reservation to an another available date, subject to availability. We will make every reasonable effort to notify passengers in advance of a changed or cancellation to minimize disruption of travel plans. The Queen Line is not responsible for any additional costs incurred due to schedule changes or cancellations. We make every effort to keep and fulfill every trip's itinerary as scheduled.